Returns Policy

Returned Goods & Credit Claims

For all claims, initial contact should be made to Gunz Dental Customer Service immediately on 1800 025 300 or via email dentalsales@gunz.com.au

Credit Returns will be accepted within 14 days of the Invoice Date, provided the goods have adequate shelf life, require no repackaging and are in an ‘as-new’ saleable condition. Goods that are not ‘as-new’, used or damaged in any way will not be accepted for credit. Return freight expenses will not be reimbursed.

Credit returns outside the 14 days will attract a restocking fee of 25% of the total value of the products returned, where there is not a valid reason for the return. Valid reasons include, but are not limited to: faulty products; damaged products; product with an expired use-by-date at the time of receipt; products received that differ from products ordered; over delivery. The restocking fee will be deducted from the credit note issued. Return freight charges will not be reimbursed where the customer is at fault and has not adhered to Gunz Company conditions.

Goods Damaged, Lost In Transit Or Short Delivered

Such claims must be made within 14 days, quoting invoice number.

Claims Regarding Allegedly Defective Products

Except where specific warranty provisions apply, claims alleging defective product must be made to Gunz Dental within 12 months of supply or within the recommended shelf life of the product, whichever is the shorter period. Where a specific warranty period applies from the date of purchase, this will define the period within which claims will be accepted. Warranty claims for manufacturing fault will be processed only after an evaluation by Gunz Product Manager, Service Manager or their Representative.

Subject to that, Gunz Dental’s liability for the goods is limited to claims permitted under this procedure and to any express warranty given on the goods and liability for consequential loss including loss arising from negligence or improper use is hereby excluded. In cases where it is legally permitted, any remaining liability implied by statute is limited, at Gunz Dental’s option, to repair or replacement of the goods.

Disclaimer

Gunz Dental and its officers, directors, employees, agents and successors are not responsible for damages from any actions, claims, demands, damages, liabilities or suits of any nature, in law or in equity, arising from or in connection with supplied products or their use. It is understood that the customer will test and use supplied products according to the practices standard in the industry and in strict compliance with all applicable laws and regulations as they are intended to be used.

Certain products contain hazardous or harmful materials if misused; Gunz Dental does not warrant the safety or efficacy of the products. It is the customer’s responsibility to understand the hazards involved in using such products and comply with instructions for use. It is the customer’s duty to warn employees of any risks involved in using or handling the Products.

Purchasing Error Is Generated By The Supplier

Gunz Dental should be notified immediately on 1800 025 300 or via email dentalsales@gunz.com.au with the error. Gunz Dental will arrange for the incorrect goods to be returned and Gunz Dental will organise for the correct items to be sent. Incorrect goods need to be returned to Gunz Dental in a re saleable condition to be eligible for a credit. All credit requests are to be notified within 14 days. If notification is outside the 14 days a 25% restocking fee may apply.

Purchasing Error Is Generated By The Customer

Once the error has been identified notification to Gunz Dental should be made as soon as possible. Gunz Dental will arrange for the incorrect products to be returned provided they are in a re saleable condition and will ask for a new PO with the correct item codes and description. Incorrect goods need to be returned to Gunz Dental in a re saleable condition to be eligible for a credit. All credit requests are to be notified within 14 days. If notification is outside the 14 days a 25% restocking fee may apply.

Products Are Received Faulty / Damaged / Short Dated

Gunz Dental should be notified immediately on 1800 025 300 or via email dentalsales@gunz.com.au with the details. If the product is faulty it is addressed via the non-conforming products procedure – we can replace the item at charge and have the item returned for assessment. Once the original product has been deemed faulty we will credit the original invoice. If it is not found to be faulty no credit will be issued.